Project specialist – client experience 

Project specialist – client experience 

Position Summary

Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for supporting the various teams in the Customer Experience Department. The candidate will respond to warranty or non-conformance service calls.

Job Responsibilities

  • Respond to Norbec warranty calls.
  • Process billing in connection with warranty calls.
  • Process appeals of non-conformities and make bids and orders for them.
  • Conduct a search with each department of the company to find the source of the non-compliance.
  • Process billing related to non-compliance calls.
  • Make installation purchase orders for subcontractors of service calls.
  • Actively listen to customers in order to identify their needs while providing a positive response to their requests and transfer calls as needed.
  • Be the technical resource for estimators, representatives (Canada and USA), for installation projects and for the design department.
  • Conduct customer satisfaction surveys.

Education and experience required.

  • Hold a DES, or DEP, or a DEC as well as 2 years of experience in customer service and coordination or similar experience related to the market or other related field.
  • Experience in the field of commercial construction (an asset).

Key skills required.

  • Ability to learn quickly and integrate technical concepts.
  • Able to work with deadlines and prioritize multiple requests at the same time.
  • Have great communication and customer relations skills.
  • Demonstrate a sense of organization and resourcefulness.
  • Have a good learning capacity and be results-oriented.
  • Be flexible, tolerant of change and able to work under pressure.
  • Versatility, rigor, autonomy and team spirit.

Starting salary 51,000.00 to 65,000.00 annually

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