Facilities and Subcontractors Manager
Position Summary
Reporting to the Vice-President, Sales & Customer Experience, the Facilities and Subcontractor Manager will be responsible for managing and developing the team and the company in terms of these site activities during the installation of Norbec products. The manager will have to demonstrate leadership to grow their team members and improve the customer experience until the completion of the work and customer acceptance. It will have to set up key indicators to measure the performance of the department and the facilities of each project. He will have to demonstrate collaboration with other internal departments to ensure a high level of customer experience. Travel to Quebec, Ontario or other Canadian provinces and the United States is possible on an occasional basis. Therefore, a valid driver’s license and passport are mandatory.
Job Responsibilities
- Work closely with installation subcontractors to maintain an outstanding customer experience;
- Negotiate with subcontractors and installers advantageous rates for Norbec to ensure competitiveness.
- Ensure that the team proactively responds to all customer requests for assistance once our products arrive on site;
- Facilitate communications between several departments to ensure that the issues raised are resolved as quickly and efficiently as possible by finding innovative solutions;
- Manage the follow-up of the necessary improvements in your group to reduce non-conformities during installations;
- Develop and maintain a system with level 1 performance indicators (KPIs) and also leading indicators;
- Ensure the development and maintenance of procedures within your team;
- Mobilize, coach and grow the team by establishing clear objectives, evaluating performance, and developing development plans;
- Act as an agent of change by identifying various opportunities for improvement and offering ongoing support to your team to enhance the customer experience;
- Participate in the recruitment and selection process of personnel in collaboration with the human resources team to fill vacancies within his/her team;
Education and experience required
- Academic background in a technical field (project management, mechanical engineering, industrial drafting, architecture, construction or other related field) or a combination of education and experience deemed equivalent;
- Minimum of 3 years of experience in a similar or related position;
- Experience in the construction industry or in manufacturing (asset).
Key skills required
- Bilingualism is mandatory (French/English – spoken and written)
- Be efficient in personnel management by being a team player;
- Advanced knowledge of computers and reporting;
- Skills associated with site visits
- Advanced computer knowledge for site monitoring
- Advanced knowledge of the Office suite;
- Experience in the commercial/industrial construction field (an asset);
- Ability to learn quickly and integrate technical concepts;
- Basic knowledge of refrigeration systems (an asset);
- Knowledge of integrated management systems (ERP);
- Able to work with deadlines and prioritize multiple projects at the same time.
Starting Salary : 105,000$ annually
