Project Manager Warranty and Compliance
Job description
As a member of the innovation department within the technical support group, the guarantee and compliance project manager is a key figure who contributes directly to the success and reputation of the growing company. His role, at the heart of warranty and non-conformance management, makes a tangible difference to customers and the success of the company.
As the main point of entry for customers, it handles requests related to warranties offered or product non-conformities. Its role is based on two closely related processes:
- Resolution of the issues raised: Identify and implement appropriate solutions to effectively meet customer expectations.
- Manage the ticketing system for the follow-up of customer requests;
- Order the identified solutions (manufacture or shipment of parts);
- Coordinate certain corrective work on construction sites.
- Investigation of the causes: Research the systems, analyze the facts, understand what happened, and propose preventive measures to avoid recurrence.
- Document warranty or non-compliance issues in the platform;
- Propose and coordinate improvement solutions with the company’s stakeholders;
- To support other departments in understanding the issues raised.
Through close collaboration with the various internal stakeholders, the project manager ensures proactive and rigorous management of requests. This strategic position, in the midst of change and restructuring, offers a unique opportunity to make a positive difference to the company’s customer experience, while actively participating in the continuous improvement of products and services.
Education and experience required
- More than 5 years’ experience in a similar position;
- Experience in the construction industry.
Key skills required
- Good knowledge of the Microsoft Office suite;
- Knowledge of enterprise resource planning (ERP) software.
Starting Salary 56,000$ annually
