FAQ

For routine cleaning, use a non-abrasive detergent and rinse the panels thoroughly with clean water.
Avoid abrasive cleaners and aggressive solvents, as they may damage the panel finish. Use mineral spirits only for localized grease removal, and always rinse the treated area after using a solvent. When pressure washing, never aim the spray directly at panel joints.

It is important to keep in mind that sometimes, attempting a repair or a replacement could be more visible than the damage itself.
We do not recommend any repair on light surfaces scratch like angel hair. Scratches with not sheet metal damage should be hide with manufacturer touch-up paint only.
More significant damage that affects insulation performance, structural integrity, or food safety may require panel replacement. Contact Norbec Customer Support for an evaluation and recommended solution.

The right insulated metal panel (IMP) depends on your building’s intended use, performance requirements, and architectural goals. Factors such as thermal performance, fire resistance, span requirements, aesthetics, and the building envelope design all influence the best solution.

Norbec offers insulated metal panels for a wide range of non-residential applications, including:

Industrial and manufacturing facilities
Warehouses and distribution centers
Cold storage and food processing plants
Commercial and institutional buildings
Data centers and controlled environments

Our product portfolio includes wall panels, roof panels and architectural elements designed to help improve energy efficiency, accelerate installation, and provide long-term durability. Our technical team can help you select the panel type, thickness, finish, and accessories that best meet your project’s requirements.

Visit the get a quote question page and choose the product you would like to receive a quote.

Yes, panel details are available through the CAD library page. You also have access to BIM files through the BIM library page.

Our standard delivery time is 4 to 6 weeks. Contact your sales representative for more details specific to your project.

Condensation can result from air leakage, damaged vapor barriers, improper door sealing, or environmental conditions. Inspect doors, seals, and panel joints for visible issues. If the problem persists, contact Norbec Customer Support for assistance.

Visit the get a quote question page and choose the product you would like to receive a quote.

Yes, Norbec meet the Natural Ressources Canada requirements. You can visit the certification page to learn more.

Clean the panel surfaces using warm water, a mild detergent, and a soft cloth or sponge. Avoid abrasive cleaners, steel wool, or harsh chemicals that may damage the finish. Rinse thoroughly with clean water after washing.

Yes. Many replacement components are available, through the Parts website: https://shop.norbec.com/Magasin/en/

If your parts are not available throuh this link, please contact our team through this page.

Providing the following information will help us identify the correct parts:

Project, facility name or project name
Photos of the component (if applicable)
Serial number or identification label if available

To identified your project number, see the image below:

To submit a warranty claim, you should follow the steps through the portal here. You must have the following information on hand in order to complete your application:
– A summary of the claim
– The order number
– The original shipment date
– The level or urgency

Our Customer Support team will review the information and guide you through the next steps.

See the image below to identified your project number:

Yes, Norbec offer a bunch of training accredited by architectural associations and other ones. Please visite the Continuing Education page to learn more.

Yes, you can visit the product sample page.