Customer Support and After-Sales Service
Check out our customer resource directory: maintenance guide, warranty information, and information on ordering replacement parts.
Even the most durable products benefit from regular maintenance to uphold their long-term standards of insulation, airtightness and efficiency.
To contact our support teams: Make sure you have the project number, then call the Norbec number.
Walk-in cooler: This number is indicated inside the walk-in, at the top of the door frame (see figure 1).
Architectural Panels: As indicated on your cut list and your order.
Walk-in cooler sticker (figure 2):
User & Maintenance Guide
Consult our complete guide to ensure the longevity and performance of your walk-in cooler.
Download the walk-in cooler maintenance guide
New Quote
To request a new quote, please use our customer portal. Otherwise, Visit the Request a Quote page or use our customer portal by clicking below.
Order Parts Replacement
Order parts through our parts website or fill out the form below and our team will get back to you shortly.
Submit a request
Order Approval
Go from quote to order by contacting our teams through our portal. You’ll need to have your quote number and purchase order (P.O.) on hand.
Warranty
Review the details of the Norbec warranty applicable to your products or submit a claim.
View Walk-In Coolers warranties
View Architectural Panels warranty
FAQ
Quickly find answers to the most frequently asked questions.
Visit the FAQ page
